About Falcon Communications Solutions
Falcon Communications Solutions provides complete communications packages for customers across the Mid-Atlantic Region.
Our clients count on us for:
- A long-standing tradition of quality customer care to provide tailored and innovative solutions. View our testimonials.
- Strategic partnerships and company acquisitions to meet the complete communications needs of our customers. View our Press Releases.
- The highest standards of professional integrity and commitment to the communications industry. View our Awards.
At Falcon, we strive to provide the best service possible to our customers. We can accomplish this by following a set of guiding principles outlined below.
Communicate before the fact. Inform as soon as possible.
Seek to understand before you seek to be understood.
Email is a tool, not a relationship.
Own the customers and their issues to resolution.
Handle our customers with the value and respect they deserve. They are the life blood of the company.
Treat others the way you would want to be treated.
Do not say the words “That’s not my job.”
Look for ways that we can versus reasons we cannot.
Take advantage of our company’s small size and make it easy for customers to do business with us.
If you fail to do your job, stand up and take responsibility, then move on and learn from your mistake.
Uphold our values even when it is difficult to do so.
Challenge existing processes that do not make sense.
Treat the company’s money as if it was your own.
Always act in the best interest of the company and the customer.
Perform your job to the highest ethical standards.
Falcon is a telecommunications management firm. Our vision is:
- To provide the greatest value we can to our clients without compromising quality.
- To be the best telecommunications management firm in the area by providing the greatest value to our clients and by solving their telecommunication needs with cost effective solutions while not compromising quality.
- To help our clients reduce fuel expenses, labor costs and fleet maintenance expenses, while increasing their ability to serve their customers faster, more efficiently and more profitably.