Client Testimonials
My Plumber Heating and Cooling
There are just times when we need to acknowledge a job well done. My Plumber Heating and Cooling, has had a solid working relationship with Falcon Communications Solutions for over 15 years. Falcon has never let us down; always providing the most innovative solutions for the communications needs of our plumbing, heating and air conditioning firm. On the rare occasion when we have experienced an issue in our communications platform, Falcon has been “Johnny-on-the-spot” with upgrades or repairs. Falcon has provided the solution the situation warranted, quickly and efficiently.
My Plumber Heating and Cooling has used GPS/AVL technology for many years to try and keep track of our fleet and equipment with limited success, from a different vendor. When we heard that Falcon had become a Platinum Partner for Networkfleet, we quickly made the decision to use the services of Falcon, the company that has provided our communications technology for so many years.
Some of the benefits that we have experienced since installing Networkfleet have been:
- Improved customer service - we are better able to communicate to our customers how long it will take for the plumber to get there and precisely where he is at a given moment.
- Increased fuel efficiency - we can provide better routing information to our drivers and we have decreased idle time tremendously.
- Easier tracking of our fleet - with fewer problems with the equipment.
Falcon Communications Solutions, Inc. is a friend we know and trust with our communications and GPS/AVL needs. We have counted on Falcon for many years and you always have provided the same reliable products and services, and clearly maintain the same stead-fast work ethic with this newest venture with Networkfleet.
Mark Presgrave
Vice President, COO
HR Communications
On behalf of HR Communications I just wanted to thank your entire team and you for handling our account for doing an outstanding job. No office move is easy coordinating all the details not to mention the data/voice side which is critical to our business. Your team surveyed our old space and new space, you had a clear understanding for our needs....and yes they changed as we moved along and you were prepared to handle that for us. The actual day of the move your team arrived promptly at 8:00am to our old space and moved the necessary equipment into our new space and we were up and running in no time at all. Everyone worked together, were willing to help and made it ALL happen. We so appreciated the extra effort everyone made. Thank You FALCON!!
Anne Harroun
Toshiba America Nuclear Energy Corporation
I just wanted to extend a thank you, and appreciate for Falcon's effort in the last few weeks for these proposals, and planning... I am the type of client who will complain if the littlest thing is wrong, but when you get it right, and do it well I like to acknowledge that.
James Hill
Office Manager
New Age Electric, Inc.
I want to let you know how your team at Falcon and the Network Fleet GPS solution has helped us. I researched many solutions prior to contracting with Falcon and am confident we made the right decision. Your team was able to accurately answer my many questions and the installation was timely and efficient. I have always maintained the highest expectations of vendors which you have surpassed. The Network Fleet GPS solution has helped us more closely control our project time management, payroll and billing. It has also enabled us to improve our fleet management for timely maintenance and idle time reduction. The bottom line is...we feel your service and solution have helped us be more competitive and provide better service to our customers. I have before and would again highly recommend you and your team!"
Mathew Misterka
Controller
Dudley Martin Chevrolet
For over 11 years Falcon Communications has been supporting our telecommunication needs for our Chevrolet dealership and three years ago seamlessly added our Saturn dealership to the platform, engineering a voice over IP solution as well as the engineering of a wide area network to support our VoIP and data traffic between our two dealerships.
Without hesitation, I would strongly urge anyone who is looking for a long-term professional relationship with a top-notch telecommunications firm to consider Falcon Communications."
Michael C. Martin
RMC Mechanical Contractors, Inc.
I just wanted to thank you again for advising us to install GPS on our work vehicles. Since installation in November 2007, we have seen an increase in productivity, a decrease in down-time and an increase in profit. With the use of time sheets which are logged onto our software, and corresponding GPS reports which must match the time sheets, we have had a dramatic decrease in time spent at convenience stores, extra time spent at lunch, extra trips to supply houses and return trips to the shop. The GPS systems have aided in the detection and correction of problems which have allowed us to trim our costs. This has all added up to a tripling in our profits over the last two years.
In closing, I would recommend your product to anyone who wishes to improve the running of his or her business. The cost of installation and the quarterly fees are easily recouped, and the gains in profit far surpass the expense."
Ann M. Wilburn
Trinity Consulting, Inc.
Thank you for the excellent work performed at 9200 Church Street for Trinity Consulting, Inc. (Trinity) during late March and early April. As a technical company with a strong background in Information Technology, Trinity understands that very little can be taken for granted when planning and installing new network infrastructure. We were therefore doubly appreciative of Falcon’s punctuality, competency, attention to detail and good communication.
As of two weeks past our move date, the network infrastructure has been proven stable and reliable – allowing us to immediately perform critical network-supported tasks on the day that we took possession of our new space, and continuing to the present.
On the day before the move, Trinity needed access to Falcon for consultation on an issue discovered while performing our pre-move checklist. Though Falcon’s offices were closed for the afternoon due to computer upgrades on its in-house network, emergency communication methods were available; a Falcon technician arrived at our office within 30 minutes and had implemented a solution within the hour.
Please be sure that Trinity will recommend Falcon to future clients who are in need of network infrastructure installation/renovation."
Peter V. Mirus
COO
APS Enterprise
Nearly two years ago Falcon setup my Toshiba communications system and it has operated flawlessly until I tried to make some changes to the voice mail. I messed it up so badly that I would have had to turn it off if it were not for the efforts of Bill McNeill. Bill listened to me, and assured me that he would take care of my problem, now, not at some future date. He handled my problem and within about one hour I was up and running---he did this without making me look too stupid. Thank you Falcon, Bill McNeill represents you well and provides outstanding customer service as well as his job of technical support."
Alan P. Sprinkel
President
Archdiocese of Washington
I just want to let you know you have an AWESOME team!!!
Annette, Claudia and Richard have gone way beyond the call of duty…… Annette called back promptly after 10:30 am, as we have requested in the past and didn’t give up until the problem was solved. She didn’t even quit when she thought she had the answer and it was being caused by another carrier’s voice mail system interfering. I will happily inform my boss that our voice mail problems have been resolved and we should not have a problem for quite some time as everything has been upgraded…..
Kudos!!! and many thanks to you and your fine team!!!"
Sydney Williams
House Manager
Heritage Financial LLC
I wanted to personally write to let you know how impressed Heritage Financial was with your technician, Richard (unfortunately do not know his last name). When he arrived at our office yesterday we were literally in the middle of our switch from Verizon to Comcast. He not only corrected our issues, but also waited patiently while the very green Comcast tech fumbled with the wiring. Unfortunately Comcast failed to do the installation correctly even though Richard politely and patiently explained what needed to be done with the phone lines. Unlike Richard, Comcast was in a hurry to leave the office.
I want to commend Richard for his professionalism, courtesy and patience. When I realized that the system was not working correctly this morning I notified Comcast and Falcon.. Richard called back promptly and knew exactly how to resolve the issues. He offered to come in fix the problem that Comcast did not resolve.
Just wanted to pass these compliments on to you and Richard. He deserves recognition for what appears to be his “EVERYDAY COMMITMENT” to your customers.
Thanks for a job well done!"
Jane Elliott
Administrative Assistant
Quinn Evans Architects
I just wanted to pass on a note saying how happy I am with the work that Steve did on his service call to our office. We called originally to have a patch block put in and to relocate a line into one of our offices, and he did the job very quickly and well (as have all the previous Falcon technicians that we've had out here from time to time, I might add). But while he was here, I thought I'd ask him about a couple of other things that have been on our wish list here for a while, and he got them done as well. One issue (expanding our system to add new line) was something that we've wanted for close to a decade, and he accomplished it in about 10 minutes. What's significant about this particular issue is - and I should qualify myself by saying I have very little idea about how a phone system actually works, so please pardon any technical inaccuracies here - the hardware and wiring for accomplishing this were already there but nothing had been marked, so all the previous technicians we've had in didn't think we could do what we wanted without new equipment and a relatively involved effort. Steve, on the other hand, got out his flashlight, looked in the works and saw the wiring, and got our problem solved. And he showed us how we can expand our system even further."
James Thompson, AIA, LEED-AP
Morais Investments, LLC
From the initial sales call with Dave Decker, Falcon presented the most options in the price range I was seeking. Dave followed up regularly and answered all my questions. Once the contract was signed and everything was being processed, Annette Hairfield became my project manager. Annette did a wonderful job of keeping me informed and in the loop - quite a daunting task when dealing with a total of three phone companies. Her follow-through and training were professional; her attitude and customer service, stellar. Finally, I would like to thank Woody Croushorn for the wonderful job he did onsite and his great attitude. Although under no obligation, Woody stayed longer one afternoon assisting me in setting up my internet connection with my IT guy."
Maria L. Morais
Managing Member
Heritage Financial, LLC
I am sending you a note to compliment you on the excellent customer service we have received from your sales and support staff during our purchase and installation process. In July we began the process of upgrading our phone systems [with] your sales rep, Mr. Ryan Myers. He was able to meet our needs and present us with a competitive offer. Your support staff, including Annette Hairfield and Woody, was very efficient and patient during our installation and training process. The transition was not without challenges; however, your staff promptly answered our questions and concerns."
Mark G. Cooke
President
Robert Trent Jones Golf Club
Falcon Communications Solutions has provided all telecom equipment and consulting services to our club since the mid 90's. Their level of commitment, expertise and professional services continue to impress our team here at RTJ GC and the 2005 Presidents Cup was no different. The engineering, equipment and services they provided were critical in the success of the event. Falcon Communications is great to deal with and we really appreciate the prompt response and professional service. Thanks again to Falcon for playing a vital role here at Robert Trent Jones Golf Club."
Glenn Smickley, CGCS
Chief Operating Officer
Presidents Cup
The PGA Tour has been fortunate to work with Falcon Communications on the 2005 Presidents Cup Tournament. Their expertise and professionalism provided superior telecom services and we look forward to maintaining our business relationship for future PGA events."
Ben Gibbs
Operations Manager
Virginia Dental Society
We wanted you to know how pleased we have been with the outstanding service you have given us. We're especially appreciative of the quick response time you were able to provide when we unexpectedly needed our phone installation date moved up. Annette's training and phone setup have also been excellent!"
Catherine A. Griffanti
Executive Director
Puffenbarger Insurance Agency
Working with Falcon is a pleasure for my employees and me. Creston and his team are very responsive. They have guided us successfully through our communication needs. We have multiple locations and the phone system that Creston suggested enables us to appear seamless to our clients. I feel that Creston and Falcon are part of my team!!!"
Keith Puffenbarger
President
Raven Services Corporation
Falcon Communications Solutions, Inc. has been a terrific partner in providing my company with outstanding communications services. When we moved into a new facility they handled every aspect of the transfer of telephone and data lines in a seamless manner. The equipment we purchased and the installation services and training they provided were first rate. Their on-going maintenance support services are outstanding. Falcon is a company that delivers on their promises. You can count on them!"
John Rulison
President
Synergy Benefits, Inc.
I am writing you to express my sincere appreciation of the wonderful job your company did during our office move. During a normally hectic time, your technicians came in (before hours) and expedited a fairly complicated disconnect and set-up. The On-Hold Solution worked without a hitch and our expanded desktop phone capabilities have increased our office productivity.
As you can imagine, in the insurance industry having a solid line of verbal communication is vital to our success.
We have been extremely happy with the outstanding service and high quality products that we have been receiving over the past 8 years from Falcon, and we look forward to continuing a very successful working relationship with your company."
Bernie Dombrowski, RHU, REBC
Vice President
Synergy One Financial Services
I have been a Falcon Communications customer since the company's inception. It was obvious to me that our business required a better way to deal with our customers who were placed on hold, or who called after hours and expected to be able to easily navigate our phone system. Falcon provided me with the phone and voice mail systems and the on-hold service that met the demands of our business where customers expect to be helped immediately. The service has been a great value to our business, and Falcon's customer service is top notch. I recommend them highly."
Robert Heltzel
President
Basham & Garcia, LLC
Falcon assisted Basham & Garcia, LLC in establishing a phone system for our new office. Their representative met with us to discuss what we expected, how we wanted the system to work, and explained the process from beginning to end. The same representative worked with us from design, implementation, and follow-up. It was especially beneficial to have one person, who knew our plans, assist us throughout the process. The company was especially of assistance in fine tuning our phone and voicemail system to our best advantage. The training provided was fast, accurate and courteous. Falcon’s attention to detail, good service, and thorough follow-up makes it easy to recommend them to new tenants in our office building and our new clients."
John W. Basham, Jr.
President
Walsh, Colucci, Lubeley, Emrich & Terpak, P.C.
Thank you for the high quality telecommunications services you have provided our firm and its predecessors since 1990. Your cradle to grave approach, which begins with initial contact and needs analysis and continues through the life of the systems, has ensured us continuing fail-safe, cost-effective communications most important to a law firm.
We are particularly pleased with the latest data/voice cabling and PRI telephone system installation services and equipment you provided to our Prince William office. Your personal interest and involvement in the process and the quality of the installers, technicians, trainers, and supervisors with Falcon Communications were par excellence."